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Service terms
The plain-English agreement between you and Dynamic Services Inc. DBA Hydro Dynamic ESC when you book exterior cleaning. Questions? Call (404) 248-2900 or email general@hydrodynamic.us.
1. Before we arrive
Our soft-wash and pressure-washing processes are designed to be safe and effective, but they involve water and cleaning solutions around the outside of your home or building. Please complete the following before your appointment:
- Close and lock all windows and doors, and check that seals, frames and weather-stripping are in good condition.
- Secure exterior electrical. Make sure outlets, fixtures and appliances are properly installed, covered and in good repair.
- Move or cover non-outdoor items. Cushions, clothing, shoes, rugs and anything not rated for outdoor use should be brought inside. Outdoor-rated furniture should be moved away from the surfaces being cleaned where possible; our technicians will relocate what they can or skip a section if items cannot be moved safely.
- Move vehicles off any driveway, parking or walkway areas being cleaned.
- Tell us about known problems — leaking windows, damaged siding, broken outlets, failed window seals, sensitive plants. Call or email us at (404) 248-2900 / general@hydrodynamic.us before the appointment, or tell the technician on arrival.
2. What we are not responsible for
Because we cannot see or test the condition of every component of your property, Hydro Dynamic is not responsible for:
- Water entering a home or building through windows, doors, vents, gaps or any other opening, under any circumstances.
- Damage, fire or electrical shorts resulting from broken, defective or improperly installed outlets, fixtures or wiring that come into contact with water or cleaning solution.
- Fogging of double-pane windows caused by pre-existing failed seals.
- Paint chipping, flaking, streaking or staining on previously damaged, oxidized or improperly applied paint, or on windows, as a result of the cleaning process.
- Damage to non-outdoor items left outside, or to vehicles left on surfaces being cleaned.
- Loss of highly sensitive plants. We pre-wet and rinse landscaping as standard practice, but some species react to any cleaning solution.
3. While we are working
Please stay clear of the work area and of any cleaning solution at all times. Call or text us before leaving the home or office while cleaning is in progress so we can pause. For businesses operating during cleaning, you must notify your customers and staff that exterior cleaning with chemicals is under way; we are not responsible for damage to clothing or belongings of people who enter the work area.
4. Cancellations and rescheduling
Please let us know of any change to a scheduled appointment as early as possible, ideally one to two days ahead. We are not strict about reasonable notice, but last-minute cancellations affect our schedule and the customers after you. Our last-minute cancellation fee is $0.63 per mile between our shop and the service address, in both directions. If the service address differs from the one on the quote, tell us before we head your way.
5. Payment
- Payment is due upon completion of the work. No deposit is required.
- You have three consecutive days after completion to inspect the work and raise any concerns; we will come back and make it right.
- Invoices unpaid after 14 calendar days are marked late and incur a minimum $50.00 late fee, and may accrue interest.
- Returned checks are charged the bank fee plus a $75.00 reacquisition fee. Chargebacks are charged any bank fees plus a $75.00 reacquisition fee.
- Refunds and credits are at our discretion. We would always rather fix the problem first — please call us.
6. Your information
Dynamic Services Inc. DBA Hydro Dynamic ESC collects and retains the information needed to quote, schedule and invoice your work — name, email address, phone number, service address and relevant notes. We do not store banking or card details ourselves; payments are collected on-site, by phone or through the secure link on your invoice. See our privacy policy for details.
7. Contact
Dynamic Services Inc. DBA Hydro Dynamic ESC
291 Carbine Dr, Ball Ground, GA 30107
(404) 248-2900 · general@hydrodynamic.us